Shipping Policy

At Skin Foodie our online software calculates the shipping costs on your order automatically.

Actual shipping charges are derived using very competitive shipping matrix that factors actual weight, or dimensional weight (Length x Width x Height) depending upon which is greater. We then apply our heavily discounted volume rate that we contract annually with our shipping partners.

The savings are passed on directly to you, and we do not charge any additional handling fees. Charges can be seen on-line before you finalize your order.

Shipping fee is not refundable.

If a customer decides to change shipping option for any reason, we are happy to offer store credit towards your next purchase for the shipping amount.

YES. However we take no responsibility for shipping that is arranged by our customers. This includes the following:

Customers using their own shipping account.
Customers using their own shipping company.
Customers arranging for a third party to facilitate shipping.
Customers arranging to have a third party pick up from our location.

Should a customer decide to handle their own shipping arrangements, we require that a waiver be signed. This ensures that we are not held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer’s bank card.

We dispatch in 1-2 days. For more specific information bout when you can expect your order, please contact us during work hours.

Shipping within Lagos Metropolis is as follows: Next-day delivery (1 -2 days)
Outskirts of Lagos: 1-2 days
West: 2-3 days delivery
North and East: 3-5 days
Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery. If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been processed and dispatched.

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged in transit we will send you replacements for the damaged items immediately. Please review your order when you receive it and send us a report immediately if you notice that an item is missing. We have laid down processes to prevent this from occurring but we do accept the fact that we aren’t perfect and neither do we live in a perfect world – human error (as well as machinery) isn’t perfect. We hope this is a fact you understand and bear with. Don’t worry though, we will either send a refund or dispatch the item to you. Either way would be at our discretion. Thanks for understanding.

Treasure Actives and all avenues we use for transactions reserve the right to refuse an order even after payment has been made. In such a case a full refund will be issued. This might come with or without an explanation.
Guarantee

We are committed to providing you with an excellent service. To make a complaint or if you have any suggestions on how we can improve our service please contact us via email. Any comments or complaints you make are treated in the strictest confidence and will be dealt with quickly and efficiently.