FAQs
Products
Are your products organic?
We find that the word “organic” is sometimes used loosely, The term organic simply refers to the way plants are grown, handled and processed. These practices are often meant to protect the environment. For example, organic produce are grown without the use of most conventional pesticides, fertilizers that are not naturally made and genetically modified organisms just to mention a few.
Although all of our products are of premium quality, not all of them are certified organic. Where they are organic, they are clearly labelled as that.
However, more than 90% of all ingredients across all products we sell are naturally derived or of natural origin.
How do you know the products you carry are Pure, Natural or Organic?
At MariGlw, we love nature!
We love natural skincare and totally embrace the power of nature. Natural ingredients have therapeutic qualities that cannot be matched by synthetic products.
We have established direct buying relationships with ethical producers and suppliers around the world and this ensures the sanctity of the quality of our products. This is further complemented by our storage, processing and handling of products before shipment to our esteemed customers.
We have put in a lot of details into our product descriptions to inform our customers and help them make their buying decision. Kindly read product description to better understand the products you are about to purchase.
At MariGlw, our goal is to offer mainly natural products where possible, this is not possible with all products as certain products will undergo some level of chemical processing. Preservatives, surfactants, emulsifiers, solubilisers and other functional ingredients will undergo some degree of chemical processing before they can be used to create products that are safe. Where products cannot be natural and have to undergo some level of processing, we are committed to offering only safe, wholesome, and efficacious ingredients to our esteemed customers.
What is the expiry date of your products?
We recommend using all products within 6 months of opening.
How do I store your products?
To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight.
The only product that may be stored in the bathroom even when taking hot showers is the ‘Brightening Lemon Shower Gel’; every other product should be kept away from hot and wet areas to ensure continuous effectiveness and stability of the ingredients within the product.
Order & Payment
How do I make a purchase?
Making a purchase could not be easier. Just browse our online shop and add items to your shopping cart. Then once you’re happy with your selection click on ‘Checkout’ and you will be taken through the checkout process to complete the order. Make a transfer to the account details shown to you after your order is sent. Once Payment is confirmed by us, we will process your order (Packaging and Shipping).
Delivery of your order by our shipping partner concludes the transaction
Via the Website
Can I cancel or change my order?
Unfortunately, once an order is placed, we are unable to alter or cancel it. Once processed by our fulfillment team, changes or cancellations are not possible.
For any further assistance, please feel free to contact us at mariglw@gmail.com OR send a WhatsApp message to +2347089123037. Thank you for your understanding.
I didn’t receive a confirmation of my order
There are two reasons why that could be the case.
1. You imputed an incorrect email or
2. Our email was reverted to your junk folder.
Please note: Some email packages have an automatic setting to delete junk mails on receipt. We would advise you to check your junk mail folder if you have contacted us or ordered products. To mark mail from MariGlw as safe and not junk mail, follow the instructions in your email package. This will usually involve right-clicking a message from us and from the list of options that appear selecting ‘Add Domain/Sender to Safe List’.
How can I check my order?
To check your order status, please find the confirmation email we sent. If it’s not in your inbox, kindly check your spam folder.
Alternatively, you can log into your account and visit ‘My Account’ > ‘Orders’ for detailed information.
If you need any assistance or have questions, feel free to reach out to our customer support. We’re here to help.
What kind of payment do you currently accept?
Currently, we accept Bank Transfer. All payment must be paid INTO this account only [the parent company of MariGlw].
Desy Organic Cosmetics Limited
0798846949
Access Bank
Do you accept verbal, email or Whatsapp orders?
MariGlw accepts only online orders placed on the website.
In the rare case of accepting WhatsApp or Telephone orders, kindly note that this erodes our fulfillment timeline. WhatApp orders are put on a queue on a ‘first received first served basis’, the implication of this is that products on a WhatApp list might run out of stock before we get to it’s turn.
Also note, WhatsApp orders will NOT qualify for ongoing on-line discounts prices and any error made on WhatsApp orders is the sole responsibility of the customer.
The fastest and easiest way to shop with us is to put your order through on the website. If you need any help with putting your orders through online, kindly chat us up on our WhatsApp number.
When will my order be processed?
Our orders are typically filled within 24hrs, but please allow up to 48hrs for order processing.
Do you have a minimum order?
We currently have a minimum order amount of N5000 for Nigerian shoppers and $100 for international shoppers.
Our shipping calculator works in such a way that orders from 0- 2kg and 0-5kg are charged the same flat rate for regions in Nigeria.
As a result, we encourage our customers to take advantage of this shipping rate by increasing their order size.
What methods of payment do you accept?
We currently only accept direct bank transfers.
Do you offer a distributor program or give further discounts on large orders?
We currently do NOT have a distributor program.
However, orders over N300,000 receive a 5% discount voucher for next purchase.
Do you accept international orders?
YES we ship to all parts of the world, EXCLUDING the following countries Afghanistan, Burundi, Central Africa Republic, Democratic Republic of Congo, Eritrea, North Korea,Iraq, Iran, Libya, Mali, Niger, Somalia, Sudan, South Sudan, Syria, and Yemen. Regrettably, customers from these locations would have to make their own shipping arrangements from their end.
In addition, customers from Russia should kindly note that we cannot ship to residential addresses in Russia, to have your order delivered to Russia, you would need to provide a company/cooperate address.
Please note the following conditions will apply to all international shipments:
By agreeing to the terms of this website customers shipping internationally accept the terms of our NON-CONTINENTIAL SHIPPING WAIVER.
This denotes that MariGlw will not be responsible for any charges incurred outside the shipping cost charged at order checkout. This includes custom charges at the delivery destination and other surcharges. MariGlw would also not be responsible for loss, damage or delays that may result when shipping internationally.
- All orders will be shipped by DHL OR FedEx and may take between 10-15 Business days.
- In the event of a dispute, MariGlw will be released of all responsibility once proof of shipping has been produced.
- The customer is responsible for meeting the requirement for custom clearance within its territory, and where they fail to do this and the shipment is returned, we would only offer *store credit.
- *Store credit received, would exclude shipping fee, the return shipping cost as well as a 20% administration and processing fee charged on the value of the order excluding the shipping cost.
- For international orders, all sale is finale and NOT returnable.
Pls Note: Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit on missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).
Shipping & Returns
What are my shipping Options?
We aim to dispatch all orders as promptly as possible within agreed SLAs using 3rd party logistic partners. We offer very COMPETITIVE and Safe DOOR TO DOOR shipping rates through the major logistic companies.
We currently partner with major logistic companies like KOS, GIG, DHL, Fed Ex and other reputable companies to ensure all orders are delivered promptly and safely.
However, we are FLEXIBLE to accommodate our customers shipping preference within agreed terms. Please let us know your preferred shipping options and we would do our best to accommodate it.
How are shipping charges calculated?
At MariGlw, our online software calculates the shipping costs on your order automatically. Actual shipping charges are derived using very competitive shipping matrix that factors actual weight, or dimensional weight (Length x Width x Height) depending upon which is greater. We then apply our heavily discounted volume rate that we contract annually with our shipping partners. The savings are passed on directly to you, and we do not charge any additional handling fees. Charges can be seen on-line before you finalize your order.
What happens if I enter an incorrect address?
We use a completely integrated system to ensure that errors are not made. If our customer has made a mistake with their entry, we will take every step possible to re-route the shipment. However, any additional charges as a result of customer error will be billed directly back to the customer.
Is Shipping Fee Refundable?
Shipping fee is not refundable.
If a customer decides to change shipping option for any reason, we are happy to offer store credit towards your next purchase for the shipping amount.
Can I ship with my own shipping option?
YES. However we take no responsibility for shipping that is arranged by our customers. This includes the following:
- Customers using their own shipping account.
- Customers using their own shipping company.
- Customers arranging for a third party to facilitate shipping.
- Customers arranging to have a third party pick up from our pick-up location.
Should a customer decide to handle their own shipping arrangements, we require that a waiver be signed. This ensures that we aren’t held accountable for any shipping issue outside of our control.
How do I track my Orders?
You currently cannot track orders right from our website. However, if you do require a status update on your order, Simply call us and we would either give an update or issue you a tracking number from our 3rd party logistic partner.
How can some companies offer Free Shipping and you don't?
Shipping is never free.
The company offering free shipping is being billed for your shipping, and you are paying for that shipping within the prices of your products. Not in your best interest.
At MariGlw, we like to keep things simple: we offer the best prices possible, and you pay actual shipping rates that’s been provided by the logistics company. Nothing is hidden.
Where do my orders ship from?
All orders are processed at our manufacturing office in Lagos, Nigeria. Orders are shipped out daily.
When will I receive my Order?
Shipping times vary. With all our shipping partners all customers should receive their order in no more than 7 Business days after the order leaves our warehouse. Orders placed through our website will show you an estimated delivery timeline.
Do you ship Internationally?
YES we ship to all parts of the world, EXCLUDING the following countries Afghanistan, Burundi, Central Africa Republic, Democratic Republic of Congo, Eritrea, North Korea,Iraq, Iran, Libya, Mali, Niger, Somalia, Sudan, South Sudan, Syria, and Yemen. Regrettably, customers from these locations would have to make their own shipping arrangements from our facility in Nigeria.
In addition, customers from Russia should kindly note that we cannot ship to residential addresses in Russia, to have your order delivered to Russia, you would need to provide a company/cooperate address.
Please note the following conditions will apply to all international shipments:
By agreeing to the terms of this website customers shipping internationally accept the terms of our NON-CONTINENTIAL SHIPPING WAIVER.
This denotes that MariGlw will not be responsible for any charges incurred outside the shipping cost charged at order checkout. This includes custom charges at the delivery destination and other surcharges. MariGlw would also not be responsible for loss, damage or delays that may result when shipping internationally.
- All orders will be shipped by DHL OR FedEx and may take between 10-15 Business days.
- In the event of a dispute, Skin Foodie will be released of all responsibility once proof of shipping has been produced.
- The customer is responsible for meeting the requirement for custom clearance within its territory, and where they fail to do this and the shipment is returned, we would only offer *store credit.
- *Store credit received, would exclude shipping fee, the return shipping cost as well as a 20% administration and processing fee charged on the value of the order excluding the shipping cost.
- For international orders, all sale is finale and NOT returnable.
Pls Note: Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit on missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).
Why can't my product be sent by air?
Due to their flash points, some of our oils become classified as hazardous goods when shipped by air, We do not offer express air shipment on these products.
My Account
I forgot my password OR my password does not seem to work!
Please note that the password you enter is CASE SENSITIVE. Meaning that if your password has upper and lower case characters they must be entered as such into the password entry box. If you are still having problems please Click Here
I use a Macintosh (Mac computer) and have problems processing my order!
First, please make sure that your browser is up to date. In some cases certain versions of Safari and Firefox for the Macintosh may cause problems for certain users. If this happens to you we recommend placing your order using an up to date version of Internet Explorer or Google Chrome for the Mac or using a PC to place the order. If the problem still persists please contact us.
I am having problems logging in and/or proceeding to the checkout area!
If possible, please try placing the order with an up to date version of Microsoft Explorer, Firefox, or Google chrome if using a PC. If using a Mac please try placing the order with an up to date version of Internet Explorer or Google Chrome. Certain users may experience trouble logging in and/or proceeding to the check out area if they are using a firewall (whether a software version like zone alarm, or a router). If possible disable your firewall in order to proceed through the checkout and/or log in area. Other problems may stem from high security settings set on your browser which prevents access to sections of the site. If the problem still persists please contact us.
How can I change my Delivery Address?
Your delivery address can be changed when you have completed your order and are getting ready to checkout. Simply do the following:
- Click on check out. You should now see your current delivery address.
- Click on change address. Enter the information for your new delivery address and click the continue button.
- You should now see your revised delivery address listed.
How do I change my old email address to a new one?
- Click the My Account button
- Log in with your old email address and password
- Choose View or change my account information
- In the E-mail address field, replace the old e-mail address with the new one
- Choose the Continue button
How do I change my password?
- Click the My Account button
- Log in with your old email address and password
- Choose Change my account password
- Fill in the necessary information and choose the Continue button
Do I need an account to browse or shop?
You do not need an account to browse.
However, in order to shop and to make your shopping experience faster and better it is advised you set up an account.
How do I make payment?
Sometimes I have products in my shopping cart and after several minutes they disappear. How do I fix this?
After a certain period of inactivity on the site your shopping cart will be cleared if you are NOT logged into your account.
If you plan to shop on our site and then leave your computer for a period of time before checking out, we strongly recommend you to log in to your account so that your cart will be saved.
New customers and returning customers are encouraged to first log in or create an account before shopping. This way the products you add to your cart will be saved until you checkout.